Refund and Billing Policy

Last updated: 9 October 2026

vps.taxi is operated by ZTNV Limited, a private company incorporated in Hong Kong. This policy explains how we charge for services, what happens when a payment is late, and when we give refunds. It is part of our Terms of Service. Billing questions: billing@vps.taxi.

1. Prices

1.1 The order page shows the current price of each plan and option and the currency it is charged in. Your invoice shows the amount you pay.

1.2 The order page also shows what each plan includes, such as IP addresses, and the price of any options that add or remove resources.

1.3 Our prices do not include taxes. Hong Kong has no sales tax or VAT. If the law requires us to charge tax, such as VAT or GST, on sales to your country, we add it to your invoice as a separate line.

1.4 Your bank may charge a fee for payments in a foreign currency or to a foreign company. Such fees are between you and your bank.

1.5 We will email you at least 30 days before a higher price applies to an existing service. If you do not accept the new price, you can cancel before it applies.

2. Payment

2.1 We accept the payment methods shown at checkout. Payments are processed by our payment providers. Card numbers and security codes are entered on the provider's systems, not ours.

2.2 If you save a payment method that supports automatic payments, you agree that we may charge it for each renewal invoice when it is due. You can remove it in the customer area at any time. You then need to pay each invoice yourself.

2.3 If an automatic payment fails, we email you. You can pay the invoice in the customer area.

3. Billing cycle and invoices

3.1 Services are billed in advance for the billing period shown on your order.

3.2 You pay for the first billing period when you order. Each service has a renewal date, shown in the customer area.

3.3 We issue the invoice for the next billing period a few days before the renewal date and email it to you. The invoice is due on the renewal date.

3.4 Invoices are issued by ZTNV Limited. You can download them as PDF files in the customer area.

3.5 If you add an option, such as an extra IP address, part-way through a billing period, we charge for the rest of the current period. The customer area shows the amount before you confirm. If you remove an option, the change takes effect at the next renewal. We do not refund the rest of the current period.

4. Late payment

4.1 If an invoice is not paid by its due date, we send reminders by email.

4.2 If it is still unpaid 3 days after the due date, we suspend the service. The server is stopped and you cannot use it.

4.3 If it is still unpaid 14 days after suspension (17 days after the due date), we terminate the service. We delete the server and all data on it, and take back its IP addresses. This cannot be undone.

4.4 If you pay while the service is suspended, we restore it. This may not happen immediately after payment.

4.5 When we terminate a service for non-payment, we cancel its unpaid invoice.

5. Cancelling

5.1 You can cancel a service at any time in the customer area. You can choose for the cancellation to take effect immediately or at the end of the period you have paid for.

5.2 Cancelling stops future invoices. If an invoice for the next period is already open, we cancel it.

5.3 When the cancellation takes effect, we delete the server and all data on it. Make copies of anything you need first.

5.4 We do not refund the rest of the current period when you cancel, except as set out in section 6.

6. Refunds

6.1 7-day money-back on your first order in each product line. A product line is a group of plans listed together on the order page, such as LA Premium. You can ask for a full refund of your first order in a product line within 7 days of paying for it, if all of these apply:

• it is the first order on your account in that product line, and you have not received a money-back refund for that product line before. Each customer can use it once per product line; we treat accounts that belong to the same person or organisation as one customer;
• the server's resource use stayed low: traffic no more than 20% of the traffic allowance for the period, as shown on the order page, or 50 GB, whichever is lower, and average CPU use no higher than 20% of its vCPUs;
• we have not received abuse reports about the service, and its IP addresses have not been added to blocklists or blocked in any country or network because of how the server was used;
• the service has not been suspended or terminated for a breach of the Terms of Service or the Acceptable Use Policy;
• the server has stayed in your account and has not been pushed to another account.

We check these against our own records (traffic and CPU statistics, abuse reports, blocklist checks). If the service was used in a way that these conditions are meant to prevent, we may decline the refund. The refund covers what you paid for that order, including its options. We terminate the service, delete the server and take back its IP addresses when we refund it.

6.2 We also refund the full amount if we decline your order, or if your server has not been delivered within 3 days of your payment and you ask us to cancel the order before it is delivered. This does not use up your money-back refund.

6.3 If we end a service for reasons that are not your fault, for example because we stop offering a plan, we refund the unused part of the period you paid for.

6.4 If we charge you by mistake, for example twice for the same invoice or the wrong amount, we refund the difference.

6.5 If you pay more than an invoice amount, or add funds to your account, the money is kept as credit on your account. Credit is used for your next invoices and for automatic purchases you turn on, such as extra traffic. When you close your account, you can ask us to refund any unused credit.

6.6 Otherwise, we do not give refunds. In particular, we do not refund:

• part of a billing period, or unused time after you cancel;
• renewals, upgrades, or orders in a product line after your first one in it;
• services suspended or terminated because you breached the Terms of Service or the Acceptable Use Policy;
• services suspended or terminated for non-payment.

6.7 To ask for a refund, email billing@vps.taxi with your invoice number. We send refunds to the payment method you paid with, through the payment provider that processed the payment. Depending on your bank, it can take several business days to appear on your statement. If that payment method can no longer receive refunds, we will agree another method with you.

6.8 This policy does not limit any rights you have under consumer protection law that cannot be excluded.

7. Payment disputes (chargebacks)

7.1 If you think a charge is wrong, please contact billing@vps.taxi first. We will check it and correct any mistake.

7.2 If you dispute a payment with your bank or card issuer (a chargeback), we suspend the service it relates to while the dispute is open. We may also suspend your other services and your account.

7.3 If the dispute is decided in our favour, we can restore the service. If it is decided in your favour, or you do not respond to us, we terminate the service. We may close your account and decline future orders.

7.4 If a payment was made with a card used without the cardholder's permission, we terminate the services paid for with it and may report it to the authorities.

8. Contact

ZTNV Limited Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong

• Billing and refunds: billing@vps.taxi
• Other questions: support@vps.taxi